FAQs

  1. What types of men’s clothing do you offer?
    We offer a wide selection, including casual wear, formal shirts, trousers, jackets, outerwear, and accessories.

  2. How do I find the right size?
    Each product page features a detailed size chart. For help, contact us at support@merwefashion.nl.

  3. Do you offer free shipping?
    Yes, shipping is free on all orders within the Netherlands.

  4. How long will delivery take?
    Orders are processed within 1-3 business days, with delivery typically within 8-12 business days.

  5. Can I change my delivery address after placing an order?
    Please contact us within 24 hours of ordering at support@merwefashion.nl or +31 43 711 4522. Changes aren’t possible once shipped.

  6. What is your return policy?
    Returns are accepted within 30 days for unused items in original condition. Contact us for return instructions.

  7. What payment methods do you accept?
    We accept all major credit and debit cards and secure online payment methods.

  8. How do I track my order?
    After shipping, you will receive an email with a tracking number active within 24 hours.

  9. What if my item arrives damaged?
    Contact us immediately at support@merwefashion.nl with photos for a replacement or refund.

  10. Do you ship internationally?
    Currently, we ship only within the Netherlands. International shipping may be added later.

  11. Can I cancel my order?
    Cancellations are possible within 24 hours after ordering by contacting support.

  12. Do you offer exchanges?
    Yes, for sizing issues or defective items. Contact us for exchange instructions.

  13. Are your products ethically made?
    Yes, we work with suppliers who follow fair labor standards.

  14. What materials do you use?
    Our products are made from high-quality cotton, linen, wool, and blended fabrics for comfort and durability.

  15. Is it safe to shop on your website?
    Absolutely. We use secure encryption to protect your data and payment info.

  16. Do you offer discounts or promotions?
    Yes, subscribe to our newsletter or follow us on social media for updates.

  17. Can I buy gift cards?
    Gift cards will be available soon—please check our website for announcements.

  18. How do I care for my clothing?
    Care instructions are on product labels and pages. Following them helps keep your clothes looking great.

  19. What happens if I receive the wrong item?
    Contact us promptly with order details and photos. We’ll correct the issue at no extra cost.

  20. How do you protect my privacy?
    We comply with GDPR and CCPA regulations to safeguard your personal information.

Contact Information

Merwe Fashion is a trade name operated by W Fashion b.v., which is registered in the Netherlands.

Head Office: Gellikstraat 9, 6215 JM Maastricht, Netherlands

📧 Email: support@merwefashion.nl
📞 Phone: +31 43 711 4522

🧾 Chamber of Commerce (KVK) Number: 14123531
💼 VAT Number: NL821477778B01

🕘 Business Hours:
Monday to Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1)
Closed on weekends and public holidays.