Return And Refund Policy

Return & Refund Policy – Merwe Fashion

Thank you for choosing Merwe Fashion, your go-to destination for stylish men's clothing in the Netherlands. We value your satisfaction, and to ensure a smooth return and refund experience, we have outlined the following policy:

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, the product must be in unused and unworn condition, with all original tags and packaging intact.

How to Initiate a Return

To start a return, please contact us at support@merwefashion.nl.
Our team will provide a return authorization and instructions for sending your item back.

⚠️ Important: Returns sent without prior approval will not be accepted.

Return Address

All approved returns should be sent to:

Merwe Fashion
Gellikstraat 9
6215 JM Maastricht
Netherlands

Return Shipping Costs

  • Defective Products: We will provide a prepaid return label.

  • Customer Remorse (e.g., incorrect size or change of mind): Customers are responsible for return shipping costs.

Accepted Product Conditions for Returns

We only accept returns if the product:

  • Is in new, unused condition

  • Includes all original packaging, tags, and accessories

No Restocking or Restoration Fees

We do not charge any restocking or restoration fees for returns.

Damaged, Defective, or Incorrect Items

Please inspect your items upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@merwefashion.nl.
We will arrange a replacement, exchange, or full refund at no extra cost.

Exchanges

Need a different size or a replacement for a faulty item? We offer free exchanges for defective or incorrect products.
Please reach out to us to begin the exchange process.

Refunds

After your returned item is received and inspected, we’ll notify you of the approval status.
If approved, the refund will be processed within 7 business days and credited to your original payment method.
Processing times may vary depending on your bank or payment provider.

Contact Information

Merwe Fashion is a trade name operated by W Fashion b.v., which is registered in the Netherlands.

Head Office: Gellikstraat 9, 6215 JM Maastricht, Netherlands

📧 Email: support@merwefashion.nl
📞 Phone: +31 43 711 4522

🧾 Chamber of Commerce (KVK) Number: 14123531
💼 VAT Number: NL821477778B01

🕘 Business Hours:
Monday to Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1)
Closed on weekends and public holidays.